Reference

How nasa34 Handles Your Account Rights

These terms set out how your account works on nasa34, what we expect from you, and what you can expect from us — covering eligibility, wallet use, and access rules where local law in Indonesia permits.

Jurisdiction-aware accessDANA, OVO, GoPay wallet rulesAccount data retention policyUser rights and contact paths
nasa34 How nasa34 Handles Your Account Rights
POLICY CONTACT PATHS

Reach Us About Any Legal Query

If you have a question about how these terms apply to your account — whether that is a transaction dispute, a data request, or a question about your eligibility in your region — our support team handles policy-related queries directly. We keep a dedicated channel for account and legal enquiries so your question does not get lost in general support traffic.

Live Chat Reach us through the live chat icon in your account dashboard for any policy or terms-related question. Response times vary but we aim to respond promptly.
Email Support Send a detailed account or legal query to our support email. Include your account ID and the relevant transaction reference for wallet disputes via DANA, OVO, or GoPay.
Account Help Centre Our help centre lists the specific steps for submitting a data access request, raising a transaction dispute, or requesting account closure under these terms.
HOW WE HANDLE DATA

Account Security and Your Data Rights

nasa34 handles your account data with a practical, transparent approach. We collect only what we need to run your account, verify your wallet, and comply with the rules that apply in your region. Here is how we approach the four areas that matter most to you.

Data Collection

We collect account registration details, wallet identifiers for DANA, OVO, and GoPay, and session activity logs. We do not collect data beyond what your account requires to function.

Cookie Use

We use session cookies to keep you logged in across mobile and desktop, and analytics cookies to understand which sections of the platform you access most. You can manage cookie preferences in your browser settings.

Retention Period

Account data is retained for as long as your account remains active, plus any period required by local regulation after closure. You may request a summary of your stored data through our support email.

Account Security

Your account is protected by OTP verification at login and PIN confirmation at the wallet step — the same confirmation your DANA or GoPay app uses when you approve a transfer.

Common Questions About Our Legal Terms

These are the questions we get most often from people reading through the policy. If your question is not here, the support channels above will get you a direct answer.

These terms apply to anyone who registers and uses a nasa34 account in an eligible region where local law permits. Access depends on your jurisdiction — not all regions are covered.

Yes. Send a data access request to our support email with your account ID. We will confirm what data we hold and provide a summary within a reasonable timeframe under applicable rules.

We retain your account data for the period required by local regulation after closure. After that window, personal identifiers are removed. Transaction logs may be kept longer for compliance purposes.

Contact support via live chat or email within the dispute window stated in these terms. Include your wallet transaction reference and account ID so we can trace the transfer in our records.

We share data only with payment processors like DANA, OVO, and GoPay as needed to complete your transactions, and with parties required by applicable law. We do not sell account data.

We notify active accounts before any material change to these terms. Continuing to use your account after that notification counts as acceptance of the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.